Open Forum - ACCESS NOW

7 December 2016 - A Open Forum on Other in Guadalajara, Mexico

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Full Session Transcript

(Speaking non English language)

>> PETER MICEK: I am a global policy and legal counsel at Access Now and we are at Access Now and we're happy to tell you about our services and to see how we may work with you.  I can talk about our origin, where we come from and I can pass to other members about my team to see where we are in the world and how we're organized.  Just in time is our Executive Director Brett Solomon who would probably to the best job talking about the origins of Access Now.  But I won't put him on the spot.  Yeah?  Sure.  Is there a mic we can pass?  That would be great.

>> BRETT SOLOMON: Hi.  Sorry I'm late.

>> PETER MICEK: No worries.

>> BRETT SOLOMON: So the history of Access Now.  If it's of interest to people, I'll just briefly.  So, who here remembers the 2009 Iranian election, is was probably the first time we started to see citizens using mobile phones to be able to record video.  I think when we look at the media now, like every news story, essentially, has mobile phone recording.  But back in 2009 was the first time we really started to see people using mobile technology to record, in this instance, protests.  So we started to see the news agency, which is the Iranian agency issue press releases saying there was a hundred people protesting in the main square of Iran and we were receiving videos of 100,000 people in the streets.  I was working for an organization called AVAS which some of you might know, which is an organization that tries to use new technology to mobilize citizens.

When I saw what was happening in Iran and also prior to that I had worked with a few organizations, Amnesty International and Get Up Australia and recognizing from my perspective that, hey, this internet thing is actually extremely important to political activity, to human rights enjoyment and so on.  And at the same time, it's at risk.  So, how about setting up an international NGO, an international non‑profit that would focus on protecting the open internet and defending the digital rights of its users?  It started off as a concept.  Myself, as one of the co‑founders.  There are three other co‑founders who are no longer with the organization, two Iranian fellows and a young woman from Viet Nam.

Over the years, that was several years ago, in 2009.  And now in 2016, we have 40 staff all around the world and we do and maybe Pete can talk about some of the thinking that's we do, but that's essentially the history.  So, from a concept to some periods of bumpy roads along the way, to working with an extraordinary team of experts, some of whom are sitting here.

>> PETER MICEK: Great.  So yeah.  As Brett mentioned, from our start, we've had a few different roles and part that have is providing a direct technical support to users at risk around the world.  We went through our mission statement, but it is flashing on the screen.  That's our site, in case you're wondering.  So our organization has provided direct technical support, increasing capacity, security, and hardening communications.  I work on our policy teams.  I'm a lawyer who had training and based on the New York office, I lead our organization with international organizations and multinational organizations like telecoms.  I try to promote norms, build norms, promote policies and practices that will help prevent and mate mitigate the sort of harms my colleagues on the tech team field from around the world each day.  And some of those, lately, have been things like internet shut downs.  We're getting users writing to us at an encrypted email address, shutdowns@accessnow.  Org.  When they hear rumor, that is a pressing problem, something we saw early on in 2011, in Egypt, took the world by surprise.  Now, it's unfortunately becoming common place and that's the sort of thing that I will look to build norms around and fight back against.  I will pass this to my colleagues to talk about our regional work and some of the other teams.

>> DANIEL ARROYO: Yeah, sure.  So my name is Daniel.  I'm based in the Costa Rica office.  As you can see we're located in different places it's because we're a global organization.  I'm based in the Costa Rica office and I work at the help line team.  As Peter was saying, in the beginning, we started providing technical support and we kind of evolved that idea into what we have today that is called the digital security help line.  Basically, it's a service for Civil Society to provide support on digital security.  So, we work mostly on the active scenarios, whenever someone is facing an emergency, someone's account has been compromised.  Someone's website is being attacked, someone is being censored online and they need immediate assistance, we are able to provide response yeah 24 hour period because we have 24/7 capacity.  Right now, we have support in eight different languages, and we have three different offices.  One, as I said, in Costa Rica.  Another in Tunisia and a slightly different model in Asia but we also have some capacity in that region.

Also, I'm talking a bit more about that reactive side of the help line but we also provide a lot of support about before incidents actually occur.  So ideally, we would want incidents not to occur, but unfortunately, it's not what we have today.  So we try to build competence in organizations.  We try to provide individual assistance, direct assistance, real time support whenever someone either is facing an emergency or just wants to get a better understanding of their context, of their model and how to increase their digital security.

One of my colleagues from the help line is here so I'm going to pass it on to you to talk about what you do at the help line.

>> Hi, so I'm part of the preventive work.  I will teach classes, organize secure for organizations that are taking the next step up for their digital practices.  Yeah, so, I also provide documentation for our help line, and you know, I try to create booklets and trainings for other organizations to, you know, just expand the support.

>> DANIEL ARROYO: And maybe just another quick point on the help line is actually here at IGF, we have a booth and we have what we call a digital security clinic.  It's models we have implemented in different countries.  The idea is to bring the help line closer to individuals that actually require support so actually in IGF, we have put faces to many people we have assisted and we want to increase and expand the community that we work with. 

So we have this digital security clinic where we are trying to provide direct support on site, so we understand, we're not going to be able to resolve all the needs right now, right here, but it's a good way to start discussing about digital security, provide some good tips, and then start a relationship from there.  Trust, it's absolutely the most important aspect for us and the people we work with.  We want to develop that and these channels that we have here are super important for that.  So if any of you need assistance or know people in the countries that might benefit from the support of the help line, please feel free to direct them to our booth.  We would be happy to start the conversation and take it from there.

>> So, thanks.  I wanted to sort of underline in terms of the organizational model because what you're seeing here is like Pete, which is, who's on the policy team who is literally looking at policy issues in real time.  So things like countering violet extreme itch, how do we actually have a Human Rights approach to that policy con un drum?  Or on internet shut down, what is it and how is it considered?  But Daniel is from the health line and Kim are from the help line so they're technologists working in real time directly with Civil Society actors on the ground.  The reason we understand an issue like encryption or shut down is because we have the technical understanding and the real time connection with users who are experiencing those issues and that technical unless and real time analysis enables us to draw up and develop policy based on that real time experience.

So it's not just academic.  It's not just philosophical.  It's actually a Human Rights‑based approach connected to the ground in real time that then Pete can go and lobby at the united Nations.  I wouldn't mind if we could thread questions or comments and then move, because otherwise it's just four or five people talking at you.

>> PETER MICEK: And there's a mic, if you want to circulate it.  We don't have too many people.  If you want to just introduce yourself self, that would be fine, too.

>> She's busy tweeting.

>> You can send questions on her Twitter.

>> Quick introduction?  Hi, my name is Bea.  I'm from Brazil from a Civil Society company that's called enter voices.  We have just started a partnership with access new through Javier to do research on net neutrality through Columbia, Brazil, Mexico and Chile.  So with this support from Access Now, we're doing this investigation with the ‑‑ in Brazil.  Thank you.

>> Everyone?  Okay. I'm Jon, also from Brazil.  I was in the Brazilian government in the Ministry until May and now I'm doing some work to overcome a Latin American that deals with regulation and convergence.

>> Hello.  My name is Hamma ‑‑ I'm a chair of Japan computer access for empowerment.  We are NGO which supports other NGOs to utilize new internet and we are involved in many issues in information society such as privacy, IPO, and so on.  Thank you.

>> Hi.  I'm Sam Jones.  I'm a researcher at American democracy for Human Rights in Bahrain.  We're an organization that works with the Bahrain to advocate for Human Rights in DC and on the international floor.  If we're pausing for questions, just to be indulgent, I'd love to hear more about your work in the gulf and things like that.

>> I'm the coordinator for the University of San Andreas.  We will run internet law and Internet Governance and we are currently researching about a digital economy transparency on takedowns, content internet takedowns, and with Javier, we were working on different tools to strengthen freedom of expression and to promote freedom of expression standards in the country.

>> Hello, everybody.  My name is Yusjab.  I am from Mongolia.  I work for global international center.  We are working for promoting freedom of expression in freedom in the country.

>> Hi, I'm Daphne Keller.  I'm with the center for Internet Society at Stanford lawsuit.  I direct the liability there, I actually had a question so I'll say it now and maybe we can get to it at the end.  I think a lot of us are doing our agenda setting for the next year, and a lot of us are doing it in the context of sudden regime change in the countries we come from and I'm curious what your agendas are, what are the top priorities you guys see over the next year and in particular the ones that connect to intermediary liability.

>> Hi, everybody.  My name is Keith.  I work at Cyphon in Toronto.  That's it.

>> So maybe I can respond to the first question about work in the intermediary region.  I think for the help line it has been its most active region of all the places we work.  The first official help line office we had was the office we had in Tunis so we were able to develop relationships with partners and individuals and advocates underground.  As I was saying before, trust is really important to the work we do at the help line so at the beginning establishing the office was one thing but then connecting with the community was another. 

So, for example, just as an example we start the help line.  A lot of them come from that region in particular.  Now a couple of months ago, we had the biggest number of cases with almost a hundred cases on the help line in one month.  Most of them were actually from the region.  Particularly in Bahrain, we have partners and the assistance we provide is quite a few so each case is different, and that's why I think that individual support that we provide is super important.  So obviously, we try to collaborate but understanding the work you do with your particular model it's really important for us to provide that assistance.  And the regional office idea has also different benefits like the fact that we have an office in Tunisia helps that all our handlers in that office understand the context of the region pretty well.

Obviously, each country has its own particularities but it's like a main hub for the region and we're able to work with partners that also collaborate with O on the ground that maybe we can't do.  So I'd be more than happy to chat about where we can connect.  But yeah, just as general thought, Mina has been our most active work.  There's repressive situations that do not contribute to the freedom online it's clear that our work is to support communities and access and groups that unfortunately are being threatened online every day.

>> Can I just add that we hired a policy analyst for the first time in our Tunis office as well, not just for our tech lines.  Also glad to say I've worked with your colleague in Geneva quite a bit strategizing so it's really good to have you here.

>> BRETT SOLOMON: And I might just jump in on one of the first policy issues we've worked on for a while is in specific the national ID system being proposed in Tunisia and I think this also relates, Daphne, to your question about what we're seeing as relevant and important next year, these bills being proposed from India to Tunisia and what are the Human Rights implications of that and maybe Javier and Pete can talk to that for a minute.

>> JAVIER PALLERO: Yeah, you mean about the biometrics?  Yeah, actually, some other ‑‑ one of the good things that Access Now has in the way we work is that we build the priorities bottom up.  So each one of the regions are people like me who are dealing with the regional policy priorities contribute with our take on what the priorities are so my priorities from Latin America are a little bit different from my colleagues in middle region or South Africa or the guys in the U.S. and Brussels.  In any case, Peter can help me to try to set up an answer to that.  Several really talked about in cases, for instance, one of the things is online and solutions proposed to do that and actually we have been working on setting up policy positions that try to channel these discussions and frame it in a Human Rights perspective.  Actually we have brought physical copies of those positions and you can find them online on our site but that's one of the things we think are going to be big issues globally.

Another one of those is government hacking where we have a paper about that.  And in the case of Latin America, for instance, one of the things that I've been focusing the most is around OTPs.  What is the concept of OTPs and how this idea of OTTs is going to be used to try to regulate content over the internet.  And this is where telecommunications overlaps with cultural University, even, telecommunications, all of that stuff that is somewhat a little bit related thanks to the convergence of technologies.  Another thing that is also of interest in the regions of Latin America is the data protection reforms that are being discussed in different countries.  We have discussions in Brazil that is going to instate the law they even have but also the reforms are going on in Argentina, discussions in other places like Chile as well and also an effort to try to come up with a new data protection law in Bolivia and also in Paraguay.

  As you can see, there's a lot of issues going around the whole team and I think this bottom up approach is something useful and interesting and actually having the opportunity to discuss this with people who are working and different context and who have different formation because we also work in interoperability of legal standards because we are all educated in different legal standards and even legal practices and Democratic arbitrations and political contexts.

So, we also have to work in that concept of interoperability of our own ideas and the way which we present them.  And we use, of course, human rights as the common denominator in order to do that.  And speaking of that, there's our colleague from South Africa.  I think that kind of answers the questions a bit.

>> PETER MICEK: Yeah, so I'm in the New York office but definitely not immune from the DC gravity.  I can say that we had hoped to look toward a further surveillance reform in the U.S. next year and specifically looking at section 702 amendment act and it's authorization on non‑U.S. perps.  Clearly the way the ‑‑ persons.  Clearly the way the election has gone is not a good boost for that reform effort so we are working very diligently with our colleagues there to see what might still be possible if there are still threads that we can pull.  In the meantime, as I said, the election has put other issues on the table like the regulatory regime.  The U.S. does not have a data protection law. 

It's made fits and starts and fronts toward broadband privacy in the last year and protecting the privacy toward IP users but really the whole regulatory regime is, in some question, in some peril.  So we may need to recharge our efforts just to preserve the net neutrality rulings, open internet rulings that we've won in the last few years.  And looking a little bit more internationally, I think, as I mentioned, internet shut downs is a very pressing problem.  There with the edge providers and content and social media apps as sort of the recipients of the pain and their role of intermediaries talk as our lock down with licensing agreement but we've made a lot of progress in the last few years in getting them to, A recognize that they do impact human rights. 

Whether or not they're just following government orders, and B, that so they need to take steps to be more transparent, first of all, and to work publicly and privately to assert the rights of their users and the interest of their business in a lot of cases.  So shut downs is another one we're working on.  Our advocacy team is not technically here because they're advocating.  We're delivering a campaign with people 46,000 people around the world asking leaders to keep the internet on and resist the urge to shut down and block the anybody so we're delivering that to the Freedom Online Coalition and I think we can open it up a little more to regional stuff.

>> Yes.  Thank you for coming.  Talking about advocating, just from that support our team there.  We have been trying to deliver the petition to the FOC.  So for me, I work from Sub‑Saharan Africa.  Internet shut downs is really personal to me because it started happening around a few years back affecting my friends in Burundi, Ethiopia, people who he know, it affects their work and you take it personally because it affects their rights and it might affect you.  Kenya, we're going to have elections next year and there's been talk about whether that should be shut down or not but that's still a debate.  So.  About my region specifically, working on issues, some of the issues we discuss here at an international level are too technical at the national level, issues of access and connectivity.  I'm sure they've talked about issues of Human Rights are really important, the principles we are currently working on with partners because that's the level we are.  I traveled almost a month and week ago to Gambia where even when you talk about those internet shut downs during elections, when we are there for an African meet you can learn the access, WhatsApp, GMail, but connecting through a VPN, it wasn't possible.  It would say, the internet has been restored.

I look at the percentage online, Ethiopia had an internet shut down.  Last year, the government allowed the internet to be back on fully less than 5 percent of Ethiopians are on regular anybody.

So, yes we still talk about the work on Human Rights.  We still need to go back to the business.  But someone says, yes, the work you talk about is important but then not all of us are connected so that's something we need to still keep talking about so that this benefit of the internet can be reached by the next 1 billion years because still, that's connectivity level and that's my biggest thing I wake up with every morning.  What is the best way for us to connect, the cheapest and still respecting human rights.  Thank you.

>> Just jump in on the connectivity issue because the original conception of the organization was not actually about access even though the organization's name is access, or Access Now.  And that over the last year, it's become clear, an again ‑‑ and I'm sorry, not to be able to sort of prioritize she's issues because there are just so many issues and we try to be not like, here's our strategic plan for the year and if it doesn't fit in our strategic plan, we won't do if.  It's like, how to we as a nimble, flexible organization respond to issues as they occur.

So, on the connectivity issue over the last year, I think as many of you know, there's been a real investment by many different players in trying to connect those not yet connected from Facebook, all of their initiatives under internet.org and free basics to global connect.  The way in which to roll out the internet in a manner, the concern that we have, and kind of, I mean things as mentioned with respect to the new president in the U.S., so I'm like, how do we ensure that the internet that comes is the open interoperable rights respecting internet as opposed to the surveilled, monitored, militarized network.  I think those building world bank and so, how do you roll the internet out in a rights respecting way to ensure that people aren't just connected but connected in a way that enables them to have privacy, to feel confident that they can communicate and express without recrimination, and so on.  ‑‑ recrimination and so on.

>> Yeah so probably some of you were in the session we had this morning linking Human Rights and development.  We're still getting input.  Showing kind of the indispensable interdependent nature and relationships between efforts to grow the digital economy to maintain openness and security to where all of these are online in 2020, which is the sustainable goal.  Which is incredibly ambitious so we have urge work to do.  Not only is it urgent but we want to do it in a way that prevents a lot of the harm we see.  How do you build a new infrastructure that's redundant that's not susceptible to shut downs and blocking.  How do you make sure the privacy is respected by designs?  Those are some of the questions we're asking and we're looking for new fields and new partners and new stakeholders like the finance Ministries to help us finance those.

>> I would like to do a small parenthesis from the question by Daphne, most of our work is reactive and that's a challenge and that shows a lot.  Actually, that's one of the most interesting challenges we have because doing policy in Latin America is hard in the sense that you don't really know where the next threat is coming from, sometimes.  And we have here a very valuable partner from Brazil.  They can tell that you can have like 12 or 13 dangerous bills coming up from one month to the other and you just didn't see ‑‑ yes.  Yes. 

And you don't know where those things come from.  In some cases, we have laws that get discussed and passed in record times and sometimes governments use other public distracting episodes, for instance, football matches in order to pass a bill without public attention because everyone is looking at the match.  There is stuff that's sur reel going on and surveillance is surreal and there are a lot of threats that are surreal and sometimes we have to react, the other thing is about what Brett mentioned of the mandate.  For reasons we have been doing access as part of our work but it's becoming part of our work because of Human Rights threats that are tied to access.

One of the things like that is one of the last companies we were working on was in voting in Argentina or something.  We don't actually have an issue related to e‑voting machines, but now there is an issue in the U.S. now, okay.  But this is an issue in Argentina now because the proposed regulation in Argentina that we collaborated in a campaign to bring it down was that digital security researchers who were willing to inspection the machines were going to be imprisoned and there were penalties that were stated there in the bills for everyone who tried to know what the machine was doing.  That's one way for protecting digital security researchers and the other thing is about what is the really close relationships between speech and access to information under freedom of expression, expressing information, of accessing it in order to be able to participate in public space and the access to code and the right to know what a machine is doing, especially if that machine is mediating between you and a political right.

So this Frontier is expanding all the time and we are presented with the challenge of reacting unexpectedly and also expanding our mandates, not really clear in the beginning.

>> Anyone else?

>> Yeah.  Please.

(inaudible)

>> So there's a question about what we can do to provide digital security in Mexico, to prevent against attacks including blocking of websites.

>> All right, sure.  So we have actually worked with journalists and media workers in Mexico.  Something to consider is, as you maybe are aware, Mexico can one of the most surveilled countries.  So if you remember that the hacking team leak and the information that came out to the public, Mexico was one of the number one of the top buyers of that technology and we still see Mexican activists, media workers being targeted online.  So, what you can do to protect yourself depends a lot on your context.  So unfortunately, I mean, we could provide some general guidelines but the best thing we could do is actually work together through the help line to provide assistance.  The problem is giving general recommendations is security, unfortunately, is not the same for everyone. 

It depends on what type of work you do, how do you communicate with your colleagues?  What is the work you do.  Do you go about valuable information?  How do you share that information with your colleagues?  How do you protect your sources?  So there's a lot of different aspects involved.  That's why to do these one on one communications to be able to guide you into what in your context, in your environment, in your day‑to‑day, what is applicable.  Otherwise we might get into recommendations that maybe are increasing the risk for you.  So it's super important to keep in mind that security is something unique to your position.  It's unique to your threat model.  To your threat analysis.  So, yeah.

Exactly.  Help@accessnow.org and we would be happy to start that conversation and give some guidance, information about it.

>> So, I think one of the things to note is we've worked on digital security for a long time now for close to seven years, and obviously the threats change and have changed and so has the response as well.  I keep turning to Kim because she's actually responsible for the documentation of the advice that we provide and one of the reason why this is so important is because as a client comes to us like somebody who is working in the media in Mexico, we develop some standard responses or responses that are tailored to that individual which can then be added to and grown and then deployed to somebody else so maybe you could talk to that for a sec because I think it's relevant.

>> So one of the most important things we do is always learn.  The information we get from clients about what is going on informs our next response to clients later.  One of the back lets that I produced for this comps is a first look at digital security.  You can pick it up at our booth, but that is like made from many of the different profiles that we've seen over the years and this booklet shows different types of people, an activist, a journalist, an NGO.  It just shows a general profile.  It can't be more specific because as Daniel said, you have to rook look at the individual to understand what threats you're facing but it can give you the language to start talking about the threats you're facing so you can access questions that make it a little more sense to both of us so we know we're on the same page.

>> Yeah.  Another question or ‑‑

>> I'd just add on the hacking team example, I can add how we looked at that from the policy side.  Expert controls are ‑‑ export controls are really complicated tools but in this case hacking team based in Italy lost its general license to export its products, its software around the world in part due to its use for sort of unlawful surveillance and we gave an award to the Italian official, the minister who was responsible for revoking its license so it was a nice victory of sorts.

>> I might add a couple other things on our agenda.  One is rights con which has been mentioned by Pete, I think.  So RightsCon is an event that brings together, like the IGF, but kind of better.  No, I'm kidding.  It's a different ‑‑ I wonder if my connection just got cut then.  It's a Civil Society owned elaborate as opposed to a ‑‑ event as opposed to a government owned event so organizations who are inviting companies into our space.  It's the sixth year of our conference coming up.  It's going to be in Brussels, the 29th to 31st of March.  Has anyone here been to RightsCon already over the past couple of years?  A couple.  And has anyone submitted a session proposal for Brussels coming up?  Excellent.  That's really good.

So we, just to give you some figures which might scare you a little bit because they certainly scared me because the rights couldn't, so on Friday night, we had a hundred submissions and the deadline was the night before last on Monday night so on Tuesday morning we had 400 submissions for sessions which was just real exciting.  Obviously a need for RightsCon to happen.  I think it's an opportunity for individuals and organizations an companies and champions within governments to actually talk about these issues in a way that is strategically important in the way that it can actually advance that issue so a thousand people, generally, from 85 countries, specifically designed for all the different stakeholders to work together how can we move forward from this to hacking to digital liability so anyone not aware of this information here, we definitely encourage you to come and the other thing I wanted to mention ‑‑ hi ‑‑ is Access Now grants which is being touched on maybe Pete?

>> PETER MICEK: I think they have some recipients here.

>> Who here is a recipient of Access Now grant?

>> There's at least two organizations ‑‑ three, actually.  Access Now grants.  So maybe we can check too, guys, but just to give you the framework, the Swedish government granted Access Now basically a million dollars a year, which was more when the exchange rate was to our advantage, but to regrant so we've set up a whole program within the organization and we're a Civil Society organization ourselves so we're looking for money and also giving money away which is kind of a new evolution in the organization, which is exciting. 

I think the Swedish government provided us with that money because we're a lot closer to the ground and we know who we think is doing good work and what the landscape is.  We have an independent advisory board, so it's not up to us to decide, which is important bough otherwise it creates a kind of complicate of interest.  So the people here, these 38 members of the team around the world who are kind of like outposts who are able to kind of advice and support and encourage applications or at least tend to be able to identify who might be eligible so if there are individuals here, organizations who are interested in talking, can talk to me afterwards.

>> And a small addition to the idea of the access grants is that actually they cover a need for organizations which don't have the legal or organizational structure that may allow them to apply for themselves to international funding so sometimes they don't have this legal board that you need and all the accounting needs and stuff like that.  So, the access grants has a really ‑‑ this is our friends from Lush Cosmetics partnering with us in the Keep it On campaign with their amazing product which is a bath bomb helping us to raise money, here our friend, global advocacy manager, he's going to explain about that.

But just to close on the Access Now grant stuff, I just want to say is the idea is for it to be flexible so it can be available for people who don't necessarily have a structure behind them that's going to allow them to apply the funds for them sell.

>> Thank you, Javier, and apologies for disrupting this event.  As Javier mentioned, we ‑‑ did we already discuss the Keep it On Coalition?  Okay.  The Keep it On Coalition has over 100 organizations from nearly 50 countries and we're all dedicated to fighting internet shut downs which happens when governments disrupt the internet.  And what Javier has in his hands is a petition signed by almost 46,000 people calling on world governments to publicly commit to keep the internet on, which is important.  We don't want them just to internally, we want them to actually say it and make a statement so we can all hold them accountable to keep the internet flowing.  We've seen internet shut downs harm human rights.  They harm economies and as Javier mentioned, we had the great fortunate to partner with Lush who are here in the audience today to raise awareness about this issue and the proceeds from the sale of a special bath product which is called error 404 bath bomb.  We all know Error 404 and none of us likes it.  We'll go to a digital funds.  It will be slightly different from our grants program and we'll be sharing details about that, opportunities for rights groups and Civil Society groups to apply very soon.  Here, we can just hold one up for the camera.  Lush on Black Friday, November 25th, worldwide Lush blacked out their websites in order to raise awareness about the issue and when people went to the website to buy something, they saw this screen.  They were urged to take action and purchase a bath bomb if they wanted to.

So we've been really pleased and grateful for the collaboration.  This worked.  Fighting shut downs is a team effort.  It's a campaign that required in depth policies, expertise, from Peter Micek who you've already heard from and technical teams on our help line.  So it's a multistakeholder probable.  It's very complex, but the solution is simple.  Keep it on.  All you have to do is keep it on.  So thanks.  Happy to answer any question and this is the Error 404 bath bomb which you can still get, unfortunately not in Mexico.  But, can you still get it today?

>> Yes.

>> Oh, okay.  You can still get it today.  Great investment in human rights.  So.

>> And you'll smell better.

(laughter)

>> JAVIER PALLERO: Actually, our booth in the village is the best smelling booth of all because we have all of this there.

>> So I think unless there's anything else, we could probably let you go to lunch but we'd love to see you come by our booth, see our digital security clearance, check us out online where you can sign up for our really excellent newsletter, weekly newsletter.  The express.  Just come to the website.  It should be one of these easy ways to give us your e‑mail address then keep us up‑to‑date on the hashtag keep it on Coalition as well as the range of work we do.

>> JAVIER PALLERO: And we have hard copies as well on policy positions on different issues and also of our new info graphics we have done on the back about human rights standards for freedom of expression.  It's in Spanish so far, but it's an amazing work we've been doing and I invite you to just share and read all of that materials.  Thanks.

>> Yeah, and lastly, we also have help line contact information so if anyone is interested in knowing more about how to reach out to the help line, we have fliers in different languages so just stop by after we wrap up or just walk it our booth and we'll be happy to provide more information.

>> Thanks.

>> Thanks

(applause)

(Session was concluded at 1:22 p.m. CST)