Empowering displaced people and migrants through online services

23 October 2013 - A Workshop on Access in Bali, Indonesia

Organizer Name 

Komarov Mikhail

Organizer Entity 

National Research University Higher School of Economics

Workshop Theme 

The Internet as an Engine for Growth and Advancement

Consise description 

Over the last decade, the service sector has become the biggest and fastest-growing business sector in the world which also influence on quality of life of people all around the world. Our economy is service-oriented and to continue growth services should be easily available and should be more productive and efficient. It is important to remind that IPv6 topic was proposed to be one of the key topics for the IGF-2011 and also for the IGF-2012, but it is also important to notice that it is not IPv6 which influences on the world and our life, but services which go globally with the use of the Internet and data distribution by the “smart devices” from the Internet of Things and Internet of Services (IoS). Global services change relationships between the people and companies with the use of Internet, which makes them globally spread and IPv6 technically helps to go further globally by allowing integration of most our belongings into the Internet which will provide strong impact on our life. The main Internet Governance principles of access to the information, human rights protection quite often are not followed on all 3 levels of Internet Governance: supranational, national and community level, for those who had to move from one country to another saving their lives – refugees. Refugees should be provided with the information and due to the changing situation they should be granted with the Internet access at the refugee camps and also there should be introduced initial, basic set of services provided through the Internet available for the refugees as

well as for the migrant coming to the country. Service-developers should also consider people with disabilities as potential users and it is important to provide same quality and efficiency for them.
This topic influences community level of the Internet Governance as there should be local content development support to inform refugees and migrants about traditions, laws and regulations and some cultural aspects of the local community. It influences national level of the Internet Governance as the government should subsidize Internet Governance in the country – private sector to develop and support basic set of services for the refugees and migrants. And it also influences supranational level of the Internet Governance as the basic set of services should be universal for all the countries.
The development of Internet of Services helps to overcome the socio-cultural problems of forced migrants: illiteracy, lack of knowledge of languages, and the inability to assimilate. It also helps local people in the host countries to understand the different concepts of human rights, developing socio-cultural tolerance.



1.Introductionary word (Dr. Mikhail Komarov, Dr. Svetlana Maltseva, Mr. Ajay Ranjan). 2.Short key-topic presentations (3-5 slides). 3.Discussion after each presentation (questions from the remote participants etc). 4.Final discussion and conclusions. 5.Final words - recommendations for the future work and possible topics for collaboration.


Dr. Svetlana Maltseva

Remote Moderator 

Sergey Efremov

Have you organized workshops at previous IGFs?


Workshop format 


Workshop Transcript 


Brief substantive summary of the workshop and presentation of the main issues that were raised during the discussions 

The initiative of this workshop belongs to the representatives of the academic community of the National research university Higher school of economics, Moscow, Russia.
The Workshop was chaired by Dr. Svetlana V. Maltseva and was organized by Ajay Mishra (ITU-T) and  Dr. Mikhail Komarov (NRU HSE).

The workshop achieved its goal to organize multistakeholder discussion of the empowerment of displaced people and migrants through online services. During the workshop there were discussed  4 main questions asked by the chair:

Which services should be provided to the refugees and displaced people?
Who should pay for the development and who is going to provide services: companies, government, public organizations?
If neighbor-countries should develop services together (or some "joint" services) in case of disasters at one of the country?
What is the role of new information technologies and new Internet models?

There were also 2 remote hubs connected - with 4 questions from remote participants (considering information literacy, strategy for empowerment of displaced people, particular services for displaced people and conditions for private and public sectors for the development services). There were also 2 questions from the audience considering personal data security during services implementation.
At the workshop there were panelists and participants from the government, private sector, technical community, civil society and academia. Panelists:

1.Andrey Shcherbovich, NRU Higher School of Economics, Male, Civil Society, RUSSIAN FEDERATION

2.Ana Lucia Lenis, Google Inc., FeMale, Private Sector, Columbia

3.Yrjö Länsipuro, ISOC Finland, Male, Technical Community, FINLAND

4.Vasif Mammadov, Ministry of Communications and Information Technology- Azerbaijan, Male, Government, Azerbaijan

5.Roxana Radu, Graduate Institute of International and Development Studies, Female, Civil Society, SWITZERLAND

6.Yuliya Morenets, TaC-Together against Cybercrime International, Female, Intergovernmental Organizations, FRANCE

7.Nasser Kettani, Microsoft, Male, Private Sector, Marocco

8. Mikhail Komarov, NRU Higher School of Economics, Male, Civil Society, Russian      



Conclusions drawn from the workshop and further comments 

As a conclusions from the workshop:

1. There should be infrastructure provided by the government for services implementation.
2. There should be basic communication services provided by the government to be able to utilise services.
3. One of the technological concept which supports services development and implementation - Internet of Services concept.
4. Services should be provided in relevant language, they should be focused on mass-usage and related to the particular persons from the whole group - within citizen-centricity approach.
5. Services should be developed and implemented on a legal basis - there should be special legal database introduced for services implementation.
6. There should be services introduced for protection displaced people in information society as well as there should be introduced basic services which would help to avoid "computer or internet" illiteracy.
7. Services should be developed and implemented on the basis of using Open Data\Open Platform approach.
8.Services should be devleloped as well as provided on joint private-public partnership basis with the NGOs participation to help to understand issues where and which services should be developed for the displaced people and migrants.
9. All services should be developed according to The 1951 Refugee Convention in terms of legislation aspect.

Workshop proved that there is a big interest in a topic from all stakeholders groups and that it is necessary to get the topic of empowerment displaced people through online services for multistakeholder discussion. There should be more focused discussion on multistakeholder collaboration in terms of service-development as well as more focused discussion on open data principle which should be used for empowerment of displaced people and migrants within services developed according to that principle.

Reported by 

Dr. Mikhail Komarov

Estimate the overall number of women participants present at the session 

About half of the participants were women

To what extent did the session discuss gender equality and/or women's empowerment? 

It was not seen as related to the session theme and was not raised

Discussion affecting gender equality and women's empowerment 


Workshops Staticals 

Number of FEMALE participantsNumber of MALE participantsNumber of Young participantsNumber of Developing Countries ParticipantsNumber of Developed Countries ParticipantsNumber of LDCs participantsNumber of TOTAL Participants
6 10 22 31 12 0 16